APPLIQUE LONG LUMBAR LINEN PILLOW - MADE TO ORDER

PROOFS:

Proofs are available on all items unless noted otherwise.

Printed items: proofs will be sent within 2 business days to the email provided; once proof is approved please allow 7-10 days for processing and delivery. This timeframe may be adjusted depending on the season.

Digital files: proofs will be sent within 2 business days to the email provided. Once approved, final delivery of the digital file will be sent within 24hrs.

Please note: two rounds of proofs are included with purchase. Additional proofs are $10/ea. and will be billed separately.

It is important to approve your proof(s) in a timely manner. Failure to do so can result in your order being delayed or being canceled.

*Proofs are available once payment has been received.

SHIPPING:

Turnaround time is 7-10 business days from date of purchase. Once your order has shipped, you will receive tracking. Processing time can take between 3-5 business days and shipping can range from 2-5 business days (depending on where you're located).

All orders over $25 ship for FREE via UPS Ground.

Orders under $25 ship via USPS Priority.

Lisa Buchanan Designs is NOT responsible for lost packages or delayed orders. Once it leaves the print facility, it is out of my hands. If you do have issues with your package though, I will help with finding a solution.

All printed orders are FINAL sale, however, if a mistake was made on my part, I will gladly send you a replacement. Please message me asap if there is an issue with your order.

Digital templates can be refunded or exchanged as long as you have not downloaded the template.

Office Hours:

Monday - Friday | 9:30am - 3:00pm

Email: hello@lisabuchanandeisngs.com

Messages are responded to within 24hrs.

There may be a slower response time if messages are sent outside of business hours (nights, weekends and holidays).